Payment must be received and cleared before dispatch of your order.
Where products are in stock, orders are shipped within 2 working days (there are no orders dispatched over the weekend). If a product is not in stock, it will take a bit longer to be dispatched. If your order is still not dispatched after 10 working days, you will be contacted and asked if you would prefer to cancel your order. If part of your order is out of stock, we may split your order (at no extra cost to you). Please allow for a longer dispatch period over Bank Holidays.
PO Box addresses are not acceptable for delivery.
Shipping & Delivery
All our orders are shipped from the UK. We offer worldwide delivery.
Our orders are shipped by Royal Mail. European and international orders are shipped by First Class Air Mail.
Some parcels require a signature upon delivery. If you cannot be available, you will be left a note and asked to pick up your parcel at the nearest post office. If you know you won’t be available, you may provide us with an alternative address for that delivery date.
Missing Parcels
Royal Mail will not consider a parcel lost until 3 weeks from the date it was posted. Only after this time will they accept any claim for a lost parcel. Once a claim is made it usually takes around 3 weeks to sort out a claim for parcels missing with the UK and up to 3 months for parcels missing overseas. We have to follow the guidelines set down by Royal Mail. However, it is very rare that parcels go missing.
Delivery Times
Within the UK:
Royal Mail 1 – 3 working days.
Within Europe:
International airmail 2 - 7 working days.
International:
International airmail From 3 working days.
Delivery Charges
UK:
All orders £4.50
We offer free shipping on orders above £75.
Western Europe:
Orders under 2 kg £12
Orders over 2 kg You will be contacted about shipping costs before your card is charged.
Eastern Europe:
Orders under 2 kg £17
Orders over 2 kg You will be contacted about shipping costs before your card is charged.
US & Canada:
Orders under 2 kg £20
Orders over 2 kg You will be contacted about shipping costs before your card is charged.
Rest of the World:
Orders under 2 kg £30
Orders over 2 kg You will be contacted about shipping costs before your card is charged.
Return Policy
If you wish to return your order, we will refund the cost of unopened and unused products (and shipping charges if the product is faulty or delivered in error) if you return the products no less than 15 days after receiving your order. For unfaulty goods we can only accept returns if they are returned unopened and unused with any seals or wrapping intact and in a saleable condition.
If, for any reason, you are not satisfied with your order, you may return your unused and unopened products within 15 days from the date of delivery. We can only give refunds for used and opened products if the contents are in some way defective or have a shelf life date of less than 3 months. You will not be able to recieve your refund before your order has been received by us. Please make sure that all the following conditions have been correctly satisfied:
Products must be returned unused and unopened, unless defective.
Products must be returned complete of all of its parts and accessories.
Product must be sent in its original packaging with their original package seal unbroken and intact.
Products must be accompanied by their original invoice.
Products must be sent in one single shipment: articles that belong to the same order must be returned to us at the same time.
If all of these conditions are satisfied, we will refund your order value, except for original shipping costs, or replace the products at your request. All returns are subject to a handling fee of £1. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above. However, you do have the option to request within 30 days of being notified that you are not entitled to a refund that your merchandise is shipped back to you, at your own cost, in the condition in which it was received . For your protection, we recommend that you use a recorded-delivery service to return items. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Unfaulty goods will only be accepted as returns if they are unused/unopened.
As soon as we receive the goods in their original condition, your payment will be refunded in full no later than 30 working days from receipt. Or, at your request, replacement goods will be dispatched with no further costs on your behalf. We recommend that you send your returns by insured registered delivery.
