Placing an Order

Please consider signing up for an account when you first become a customer at our store. That way, all your details will be stored for your next purchase (except your credit card details). However you also have the option of placing your order without first signing up.

To order a product online, click on the "Add to Cart" button underneath the product and then click on the "Checkout" button in the shopping cart. Then select your shipping option, add your credit card details, confirm your order, and wait for the Thank You page to appear. After this you will receive a mail notifying you that your order has been received. If you do not receive a mail, your order might not have been received due to a technical problem and you may need to place it again.

Payment

You can make your payment by credit/debit card.

Paying by Card

When you pay by credit or debit card, your card is verified and security checked with your card issuer before the amount is reserved on your account. Your credit card number is checked against your name and billing address and you are asked to enter your card’s expiration date and security code to verify that you are the rightful owner of your card. The amount is then drawn from your account on the day that your order is dispatched.

If you receive an error message it means that your card has been rejected. This could mean that you have entered some wrong information, that some of your details don’t match, or that you lack sufficient funds on your account. We are sorry for any inconvenience, but cannot be held responsible for any delays, denied payments, or transaction fees connected with your credit card purchase.

Cards we currently accept are: Visa and MasterCard.

Pricing

All of our products are sold at fixed retail prices at the same price that you would pay with any other retailer. They shall not be any higher or lower than the official retail price of the product (except for occasional sales). All prices are subject to change without prior notice.

The price of the product shall be the price quoted on the website on the date of acceptance of the order by us. In the case of a pricing error on our website you will be contacted and given the opportunity to cancel your order.

VAT is included in the price of your order if you buy from within the EU. VAT will be deducted on orders made outside the EU, but you may have to pay import tax upon arrival in your own country.

Dispatch

Payment must be received and cleared before dispatch of your order.

Where products are in stock, orders are shipped within 2 working days (there are no orders dispatched over the weekend). If a product is not in stock, it will take a bit longer to be dispatched. If your order is still not dispatched after 10 working days, you will be contacted and asked if you would prefer to cancel your order. If part of your order is out of stock, we may split your order (at no extra cost to you). Please allow for a longer dispatch period over Bank Holidays.

PO Box addresses are not acceptable for delivery.

Cancellations

All orders may be cancelled prior to shipping, provided we receive your notice before it has been dispatched.

Please notify us as soon as you can if you would like your order to be cancelled. Orders that are cancelled later than one hour after being made are subject to a cancellation fee of 10% of the total order.

If duplicate or triplicate orders are placed in error, cancellation fees will apply to each order that must be cancelled.

Shipping & Delivery

All our orders are shipped from the UK. We offer worldwide delivery.

Our orders are shipped by Royal Mail. European and international orders are shipped by First Class Air Mail.

Some parcels require a signature upon delivery. If you cannot be available, you will be left a note and asked to pick up your parcel at the nearest post office. If you know you won’t be available, you may provide us with an alternative address for that delivery date.

Missing Parcels

Royal Mail will not consider a parcel lost until 3 weeks from the date it was posted. Only after this time will they accept any claim for a lost parcel. Once a claim is made it usually takes around 3 weeks to sort out a claim for parcels missing with the UK and up to 3 months for parcels missing overseas. We have to follow the guidelines set down by Royal Mail. However, it is very rare that parcels go missing. 

Delivery Times 

Within the UK:
Royal Mail 1 – 3 working days.

Within Europe:
International airmail 2 - 7 working days.

International:
International airmail From 3 working days.

Delivery Charges

UK:
All orders £4.50

We offer free shipping on orders above £75.

Western Europe:
Orders under 2 kg £12

Orders over 2 kg You will be contacted about shipping costs before your card is charged.

Eastern Europe:
Orders under 2 kg £17

Orders over 2 kg You will be contacted about shipping costs before your card is charged.

US & Canada:
Orders under 2 kg £20

Orders over 2 kg You will be contacted about shipping costs before your card is charged.

Rest of the World:
Orders under 2 kg £30

Orders over 2 kg You will be contacted about shipping costs before your card is charged.

Customs Fees

If you are placing your order from within the EU any duty on the shipment has already been accounted for. If you are ordering from outside the EU, you may have to pay customs fee and import tax to your country upon arrival of your order. This is something that lies outside of our control, and if you have any questions about duty on imports it would be best for you to contact a local customs office in your country.

Return Policy

If you wish to return your order, we will refund the cost of unopened and unused products (and shipping charges if the product is faulty or delivered in error) if you return the products no less than 15 days after receiving your order. For unfaulty goods we can only accept returns if they are returned unopened and unused with any seals or wrapping intact and in a saleable condition.

If, for any reason, you are not satisfied with your order, you may return your unused and unopened products within 15 days from the date of delivery. We can only give refunds for used and opened products if the contents are in some way defective or have a shelf life date of less than 3 months. You will not be able to recieve your refund before your order has been received by us. Please make sure that all the following conditions have been correctly satisfied:

Products must be returned unused and unopened, unless defective.
Products must be returned complete of all of its parts and accessories.
Product must be sent in its original packaging with their original package seal unbroken and intact.
Products must be accompanied by their original invoice.
Products must be sent in one single shipment: articles that belong to the same order must be returned to us at the same time.

If all of these conditions are satisfied, we will refund your order value, except for original shipping costs, or replace the products at your request. All returns are subject to a handling fee of £1. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above. However, you do have the option to request within 30 days of being notified that you are not entitled to a refund that your merchandise is shipped back to you, at your own cost, in the condition in which it was received . For your protection, we recommend that you use a recorded-delivery service to return items. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Unfaulty goods will only be accepted as returns if they are unused/unopened.

As soon as we receive the goods in their original condition, your payment will be refunded in full no later than 30 working days from receipt. Or, at your request, replacement goods will be dispatched with no further costs on your behalf. We recommend that you send your returns by insured registered delivery.